TDY Housing Frequently Asked Questions

General

We offer mid-term (average length of stays: 4-6 months), fully-furnished, home rentals that cater to military members attending military training at JBSA-Randolph, San Antonio, Texas.   Our guests are typically undergoing training in the following programs: URT, PIT, IFF, PTN, and UPT 2.5.

Yes, absolutely! Our homes are specifically designed to be family-friendly. We know that TDYs can be stressful for families, which is why we offer full-sized, fully furnished homes rather than cramped apartments or single rooms.

When you stay with us, your family gets a private, move-in-ready home complete with fully equipped kitchens, spacious living areas, multiple bedrooms, and secure backyards for the kids to play in. We don’t charge extra fees for family members, making it easy and comfortable to keep your family together during your assignment near Randolph AFB.

Yes, absolutely! We are 100% pet-friendly. We understand that pets are part of the family, even during a TDY. Our homes feature spacious backyards, giving your pets plenty of room to stretch their legs safely. Just let us know when you submit your reservation request so we can accommodate their arrival!

Visit Make a Reservation to submit your reservation request.  You will receive a same day response with availability and reservation information.  Alternatively, you can call or email your reservation request by visiting our Contact page.  

Your alternatives include off-base hotels, extended stay hotels, apartments, crashpads with roommates, furnished homes and unfurnished homes (assuming shorter duration leases are available).   

TDYBox focuses on one area in particular. We specialize in providing top quality, fully furnished, home rentals. Against these alternatives, we still believe that TDYBox is the best choice for you and your family.   

We are not considered a crashpad or PIT pad since we offer entire home rentals. Unless you specifically request it, you will not have roommates.  All of our homes can accommodate additional family members or roommates (if requested). 

We charge nightly TDY rates only, and all utilities are included in the cost.  Additionally, we offer a monthly cleaning service and a bi-weekly landscaping service during your stay.

In order to secure your dates, we ask for a security deposit. We also require a signed lease which is digitally processed through DocuSign. 

We offer lodging primarily to service members.  However, we do accommodate members of the general public for vacation rentals, temporary use while awaiting the completion of a new home, traveling nurses, remote working professionals, corporate housing, etc.  Generally, the minimum length of stay that we accommodate is 30 calendar days.   

If you are here for reasons other than military training, please contact us with the details of your trip and we will work to accommodate you!

All of our homes are located just 10 minutes or less from Randolph AFB. We intentionally pick our locations so your daily commute is as stress-free as possible. Whether you are using the Randolph Main Gate off Pat Booker Road or the Randolph South Gate off Lower Seguin Road, you can get from your front door to base within minutes.

Please see our General Information page for information on all the amenities that we offer. Once you’ve secured your reservation, you’ll receive a list of all the amenities so you know exactly what to pack.   

We are dedicated to exceptional customer service and providing high quality homes. Our company values are reflected in the relationships that we have with our guests and the quality of homes that we provide. The feedback from our guests suggests that we’re doing it right, and we are always striving to improve because we recognize that excellent service is a continuous process.  

For any other questions or comments, please contact us!

TDY HOUSING LODGING & PAYMENTS

Absolutely! You are not obligated to staying in base lodging for the duration of your training and can move off base if so desired.    

Per the DOD JTR, Table 2-14, no – you do not need a letter of Non-Availability to stay off-base. Reference link to the DOD JTR can be found at https://www.travel.dod.mil/Policy-Regulations/Joint-Travel-Regulations/, and below is a snippet of Table 2-14. Government Quarters Use:

“If [adequate Government quarters are available on the U.S. installation to which a Service member is assigned TDY, but the Service member chooses to use other lodging] then… [the Service member is limited to the reimbursement cost of Government quarters on the assigned TDY installation.]”

Our payments are processed securely via Intuit Quickbooks. We invoice monthly and you have the option of paying the invoice directly using credit card, ACH bank transfer, or Apple Pay. The vast majority of our service members use their Government Travel Charge Card (GTCC) to pay. Upon payment, an itemized, daily-rate receipt is automatically generated for your travel voucher.

A great resource for understanding how to file your DTS voucher is provided at the following link: https://www.travel.dod.mil. 

For more in-depth or specific questions, we recommend reaching out to your local Finance Office.  

Yes; we never collect or store your credit card details over the phone or through our website forms.  All transactions occur on QuickBooks’ encrypted merchant servers. Furthermore, our website uses an active SSL Certificate (indicated by the “https://” and the padlock icon next to our URL), ensuring that your browsing connection is fully encrypted.